These Policies are valid for the website www.quijoteenlinea.com, and it is understood that by purchasing any of our courses, the client accepts the terms, conditions, and access policies specified below.
- ACCESS TO THE COURSE
It is an essential condition that at the time of accessing the course, the client communicates any issue via email to within forty-eight (48) hours. - SERVICE RECEIPT
It is an essential condition that any issues or claims during or after receiving the service be communicated to Quijote en línea® by notifying via email within a maximum period of six (6) days. - COURSE RETURN
The client will have a period of forty-eight (48) hours from receiving the email granting access to the course in question to make any claims regarding the enrolled course. After this period, the services will be considered satisfactory by the client. Claims must be made through our email: .
Quijote en línea® is not responsible and reserves the right to reject any potential returns made forty-eight (48) hours after the client has received access to the course. - CONFIDENTIALITY
Quijote en línea® guarantees the security of its clients’ information, which is encrypted when transmitted to our secure site and handled in such a way that it cannot be deciphered by external agents. - AVAILABILITY AND PRICES
Prices are expressed in US Dollars, according to the reference exchange rate on the day of the transaction. Prices may also be subject to change without prior notice.
Quijote en línea® ensures the availability of the courses shown on the portal. In the event of a lack of availability, Quijote en línea® will promptly inform its clients via email about this situation beyond our control, indicating the estimated delivery time. - DELIVERY TIMES OR ACCESS GRANTING
Access to the courses will be sent within no more than forty-eight (48) hours after payment has been made.
The customer service hours for Quijote en línea® are as follows:
Monday to Friday from 5:00 AM to 2:00 PM Pacific Time (PT).
Quijote en línea® will not accept any special schedule commitments written by the client in the order form fields and will only consider the commitments indicated in this document.
Registrations for courses made on a Sunday will be processed on the next immediate working day. - PAYMENTS
The client is obliged to pay/settle/cancel the purchase order made through the Quijote en línea® portal in its entirety.
Payment can be made using Visa and MasterCard credit cards and PayPal. - ORDER POLICIES
The client must provide complete and accurate address information. - DELIVERY POLICIES
The courses offered by Quijote en línea® are not physically deliverable; they can only be accessed through the E-learning platform of the Quijote en línea® virtual campus. - CANCELLATIONS
Once the Purchase Order has been sent and processed through our portal, Quijote en línea® will accept cancellations of any purchase order within the following 24 hours of the request, provided that the client has not accessed the course in question. In this case, the client must request a refund or cancellation of the payment either by deposit or bank transfer and/or by credit card so that it can be refunded, provided that it meets the conditions previously explained.
To cancel your purchase order or any items from it, the client must contact us through the Customer Service Center via email at . - LIMITATION OF LIABILITY
Use of unauthorized or stolen credit cards
We are not responsible for purchases made with unauthorized or stolen credit cards, understanding that the person making the purchase is fully authorized to carry out the transaction and, therefore, we cannot refuse to process it. Conducting transactions online without the owner’s prior consent or with stolen cards constitutes fraud, which is punishable under Panamanian law.
Payment not recognized due to service disagreements or lack of knowledge of the payment method
We send information via email to our clients regarding our credit card payment providers. We are affiliated with a financial institution with high regional standards, which provides us with secure credit card payment collection, acting as a secure payment agent for our clients with the card-issuing bank. It is informed that the purchase charge will appear on your statement under the name of Quijote en línea®.
Under no circumstances do we accept any unrecognized payment by the client due to lack of knowledge of the payment method or disagreements with the delivery. The act of filing a claim with the bank, thereby disputing the purchase, implies a suspicion of potential fraud; therefore, with the order information and the recipient’s signature of receipt, there will be sufficient evidence to support the claim made. It is of utmost importance that the client always contacts us to clarify any point. - CONSUMER PROTECTION
We commit to complying with the provisions of the General Law for the Protection of Consumer Rights of the Dominican Republic (Law No. 358-05) and the privacy policy guidelines. - UNFORESEEN SITUATIONS
Any situation not covered in these policies will be resolved by our Customer Service Center. At all times, maximum customer satisfaction will be verified, fulfilling our agreements, understanding that external factors may prevent us from fulfilling our purpose.
Quijote en línea® and the User, with explicit waiver of any other jurisdiction, submit to the courts of the Dominican Republic. For any suggestions or collaboration proposals, please write to our email . This email address is being protected from spambots; you need to enable JavaScript to see it, or call us at the following phone number: 809-620-2951.